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SHIPPING

All items will be posted within 3 - 5 NSW business days from Sydney, via Australia Post's Parcel post service for a flate rate of $8.95. For orders over $150 (within Australia) postage is free.

Postage with signature on delivery is available for $11.95

 

Delivery is made in 3 - 14  business days from postage, however please allow additional delivery time to Tasmania, Northern Territory, Far North Queensland & remote areas or at times of public holidays. Please refer to Australia Post for further details on Parcel Post shipping to your region. www.auspost.com.au/parcels-mail/delivery-areas.html. However please allow extra time during busy periods eg: Christmas, New Year, public holidays. If you need particular products by a specific date, email us first so we can confirm if the item can be posted in time.

 

EXPRESS POSTAGE - Is available for a flat rate of $11.00 using Australia Posts Express Post service. Items will still UP TO 3 NSW BUSINESS DAYS TO CUSTOM MAKE / PROCESS 1ST BEFORE THEY ARE THEN EXPRESS POSTED.

Parcels are posted from Sydney and will take up to 1 - 3 business days to arrive

 

Please allow extra time outside of major city CBD postcodes as Australia Post's next day guarantee may not apply. Proof of postage & parcel tracking is included in this service. Please refer to Australia Post for further details on Express Post shipping to your region from Sydney 2111. www.auspost.com.au/parcels-mail/delivery-areas.html.

 

Next business day delivery is guaranteed from Sydney, 2111 to these postcodes:

 

Canberra CBD 2600-2601

Sydney CBD 1000-1299; 2000-2009

Melbourne CBD 3000-3010; 8000-8010

Brisbane CBD 4000-4004

Adelaide CBD 5000-5005; 5800-5879

Hobart CBD 7000-7003

Launceston 7250

Perth 6000-6214; 6800-6999

 

Sugarlicious Parties accepts no responsibility for lost items once they have left our care. All items are sent via Australia Post (Registered Post, with signature required)

 

Business Hours

Our business days are Monday to Friday, 9am till 5pm. Orders will not be dispatched or processed on weekends or NSW Public Holidays and some delays may be experienced.

We deliver anywhere in Australia & overseas (after postage costs have been confirmed)

All items are packaged and wrapped accordingly to ensure a safe delivery.

 

Processing Times of Custom Party Paperie

Alot of paperie items are made to Order. They will be made & then posted within 3 - 5 working days. However please allow extra time during busy periods eg: Christmas, New Year, public holidays. If you need particular products by a specific date, email us first so we can confirm if the item can be posted in time.

 

Out of Stock Items

Should any item you order be out of stock, we will contact you and provide you with one of the following:

• An estimated arrival date of the out of stock item

• A choice of a substitute item of similar value

• A reduction in the total of your order to the value of the out of stock item

* Full refund

 

Methods of Payment

We accept credit card (Visa and Mastercard) via PayPa

Orders will not be dispatched until payment has been received and is cleared / deposited into Sugarlicious Parties bank account.

Prices listed do not include postage

 

Returns / Exchanges / Refund Policy

Sugarlicious Parties ensures all products are in excellent condition prior to being dispatched. In the unlikely event you receive an item that is faulty, please contact us immediately, in writing via email, to advise details of how the goods are defective or faulty. We will then contact you within 24 hours (business hours). You will then need to return the defective or faulty goods for assessment by Sugarlicious Parties within 7 days, along with a copy of your invoice/receipt. The returned product must be in its original condition, unused and in its original packaging. Returned products will not be accepted if any items are missing from the original packet. Once the item has been received by Sugarlicious Parties and a fault is detected, a full refund of the item price will be issued or a replacement product provided. Where a replacement is out of stock the Customer will be contacted.

 

Sugarlicious Parties will not accept responsibility for any items damaged as a result of neglect or inadequate storage including direct sunlight, dampness, heat and spillages. As a number of our products are hand-crafted these items may vary slightly from individual item to individual item.

Return delivery is at the cost of the sender. Once assessed, should the returned product be found to not have a fault or is not defect or if the product has been damaged by misuse or through normal wear and tear, the product will be returned at the Customers expense.

Refunds are not given for Customers who may change their minds about goods purchased, chose the wrong product, did not receive their order in time for an occasion (due to Australia Post delivery), no longer want the products or you have ordered too many.

For goods damaged in transit, when the order has been sent by Australia Post, please contact Australia Post regarding the damage. When the order has been sent by courier the Customer must contact Sugarlicious Parties in writing via email within two days of receiving the goods. The goods must be packaged well and returned to Sugarlicious Parties at the Customers expense. This does not apply if the packaging alone is damaged.

We will not offer refunds or replace an item/s if you fail to contact us as soon as your product is received. Discounted / sale items purchased on our website, cannot be returned or exchanged. For all special order items, all sales are final due to the nature of the product.

 

Refund will be given by the same method as originally paid. Refunds will take up to two weeks to be processed once goods are assessed as faulty or damaged.